{"xsrfToken":"c1a0b8b9799975610a0129356fd9e576e137769c_lout","branding":{"id":"3","key":"gsd","name":"Drupal CMS Help Desk","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the VA.Gov CMS Help Desk","sharedPortalName":"VA.Gov CMS Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the VA.Gov CMS Help Desk","sharedPortalName":"VA.Gov CMS Help Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#112e51","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"gsd","projectId":10009,"serviceDeskId":3,"name":"Drupal CMS Help Desk","description":"<p>Need help? Get in touch. We'll get back to you within help desk hours, 8:00 a.m. to 8:00 p.m., Monday through Friday EST.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"26","name":"A CMS question, problem, or something else","descriptionHtml":"<p>Get in touch with the VA Drupal CMS Support team with questions, problems, or suggestions.</p>","callToAction":"A CMS question, problem, or something else","introHtml":"","icon":10547,"iconUrl":"https://va-gov.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[8],"key":""},{"id":"39","name":"Broken Link","descriptionHtml":"","callToAction":"Broken Link","introHtml":"","icon":10478,"iconUrl":"https://va-gov.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[],"key":""},{"id":"29","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10534,"iconUrl":"https://va-gov.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"40","name":"Feature Request or Enhancement","descriptionHtml":"","callToAction":"Feature Request or Enhancement","introHtml":"<p>Use this Request type to suggest a feature enhancement or request which is not related to a defect or the CMS having an issue.</p>","icon":10527,"iconUrl":"https://va-gov.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"42","name":"Original Helpdesk intake form","descriptionHtml":"","callToAction":"Original Helpdesk intake form","introHtml":"","icon":10557,"iconUrl":"https://va-gov.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[],"key":""},{"id":"37","name":"Request New User","descriptionHtml":"","callToAction":"Request New User","introHtml":"<p>Use this form to request a new CMS user account. If you do not know the approver for this request please contact your product or program manager.</p>","icon":10524,"iconUrl":"https://va-gov.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"41","name":"VAMC (test) ","descriptionHtml":"","callToAction":"VAMC (test) ","introHtml":"","icon":10557,"iconUrl":"https://va-gov.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[26],"11":[39]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VAHELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZWE3MGI5ZS1kMzM5LTQ3YTYtODBlOC0wMGZhODgwODJkNTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzcxNjY5MzMsIm5iZiI6MTczNzE2NTczM30.HfXx4Wg3vOtegi5JHkC2bpeehhjYvqwJ2FZQeUjhRgw","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"5ea70b9e-d339-47a6-80e8-00fa88082d50","tokenDurationInMins":20}},"reqCreate":{"id":26,"projectId":10009,"form":{"name":"A CMS question, problem, or something else","descriptionHtml":"<p>Get in touch with the VA Drupal CMS Support team with questions, problems, or suggestions.</p>","callToAction":"A CMS question, problem, or something else","intro":"","instructions":"<p>Get in touch with the VA Drupal CMS Support team with questions, problems, or suggestions.</p>","icon":10547,"iconUrl":"https://va-gov.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Which VA.gov Section are you working on? (For VA Atlanta, VA Pittsburgh, etc., select \"VAMC\")","description":"Select the section related to your request.","descriptionHtml":"<p>Select the section related to your request.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10193","label":"API","selected":false,"children":[]},{"value":"10132","label":"Benefits Detail page","selected":false,"children":[]},{"value":"10085","label":"Benefits Hubs","selected":false,"children":[]},{"value":"10198","label":"CAIA","selected":false,"children":[]},{"value":"10100","label":"CMS Account","selected":false,"children":[]},{"value":"10194","label":"Campaign Landing Page","selected":false,"children":[]},{"value":"10196","label":"Facility Locator","selected":false,"children":[]},{"value":"10099","label":"Other","selected":false,"children":[]},{"value":"10086","label":"Outreach Hub","selected":false,"children":[]},{"value":"10098","label":"Tugboat Demos and Preview Server","selected":false,"children":[]},{"value":"10093","label":"VA Forms","selected":false,"children":[]},{"value":"10095","label":"VA.gov Front Page","selected":false,"children":[]},{"value":"10101","label":"VA.gov Sitewide Banners and Alerts","selected":false,"children":[]},{"value":"10195","label":"VAMC","selected":false,"children":[]},{"value":"10197","label":"VBA","selected":false,"children":[]},{"value":"10127","label":"VHA - Resources and Support","selected":false,"children":[]},{"value":"10097","label":"Vet Center","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10074","fieldConfigId":"10188","label":"Where on the site is the issue occurring? (Please paste a direct link - thank you!)","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"For example, \"Trouble logging in.\"","descriptionHtml":"<p>For example, \"Trouble logging in.\"</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Details","description":"For technical questions, please list the steps we'd need to follow to reproduce your problem, and include any relevant links.","descriptionHtml":"<p>For technical questions, please list the steps we'd need to follow to reproduce your problem, and include any relevant links.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Screenshots or Attachments","description":"Can you show us what's going on? Adding a screenshot helps us understand.","descriptionHtml":"<p>Can you show us what's going on? Adding a screenshot helps us understand.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"Priority 1 - Critical Defects (blockers); Priority 2 - non-critical defects and enhancement requests; Priority 3 - All other issues","descriptionHtml":"<p>Priority 1 - Critical Defects (blockers); Priority 2 - non-critical defects and enhancement requests; Priority 3 - All other issues</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/26","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/26","calendarParams":{"firstDay":0,"date":"2025-01-17T21:02:13-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZWE3MGI5ZS1kMzM5LTQ3YTYtODBlOC0wMGZhODgwODJkNTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzcxNjY5MzMsIm5iZiI6MTczNzE2NTczM30.HfXx4Wg3vOtegi5JHkC2bpeehhjYvqwJ2FZQeUjhRgw","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"5ea70b9e-d339-47a6-80e8-00fa88082d50","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=va-gov","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c1a0b8b9799975610a0129356fd9e576e137769c_lout","baseUrl":"https://va-gov.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://va-gov.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"5ea70b9e-d339-47a6-80e8-00fa88082d50","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"25282a37702147979d32ab4078691977","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}